True Detect AI is a Windows tool for companies that buy and sell used phones in bulk. It reads each phone, tests every part, writes a certificate, and protects the phone with MDM until the sale is paid.
What you can do with the tool
Task
Where
Read a phone's full identity, locks, battery and parts
When you open the tool, the login window appears first. A new company creates an account, then waits for approval.
1 Sign in
The Sign In screen.
Type your Username or Email and your Password. The eye icon shows the password.
Tick Remember me if you want the tool to keep your username.
Click Sign In.
Use the flags at the bottom to change the language of this window.
Message
Meaning
Wrong username or password.
Check the spelling, or use Forgot password?
Too many login attempts
Wait 15 minutes, then try again.
Your subscription has expired
Contact the Sales Team to renew.
2 Create a new account (Sign Up)
The Sign Up tab.
Click the Sign Up tab.
Fill in Full Name, Username (3β30 letters: a-z, 0-9, _ and .), Email, Mobile Number (pick the country code first) and a Password of at least 8 characters.
Click Create Account. A 6-digit code is sent to the mobile by SMS.
Verify Your Mobile - type the SMS code.
Type the 6-digit code within 5 minutes and click Verify & Create Account.
No code? Click Resend code.
Waiting for Admin Approval.
The new account must be approved before it can be used. This screen checks by itself every few seconds. When the account is approved it shows Account Approved! and takes you back to sign in.
Check Your Inbox - shown when the email is not verified yet.
If this screen appears, open the email and click the verification link. Click Resend Email if it did not arrive.
3 Signing in on a new PC
Verify This Device.
When you sign in on a PC the account has not used before, a 6-digit code is sent to the registered mobile. Type it and click Verify & Sign In. Tick Trust this PC (no code next time) so this PC does not ask again.
Waiting for Approval - the account is already open on another PC.
One account can be signed in on one PC at a time. If it is open somewhere else, the person on that PC is asked to allow it. If they refuse, you see Login denied by active user. Click Cancel to stop waiting.
Each employee should have their own login. The owner adds employees on the User page.
4 Forgot password
Reset Password.
Click Forgot password? on the Sign In screen.
Type your email or phone number, choose Email OTP or SMS OTP, and click Send Code.
Type the 6-digit code and a new password (at least 8 characters).
The tool goes back to Sign In with the new password already filled in.
Every page has the same frame: the header on top, the menu on the left and the status bar at the bottom.
The main window with an iPhone connected.
Header buttons (top right)
Button
What it does
π€ Microphone
Voice commands - say a command instead of clicking. Shown once the voice engine is installed.
π€ AI Assistant
Opens the AI chat. Ask how to do something, in any of the 4 languages.
π¨ F4 / Print
Prints the label of the phone on the Device page. Same as the F4 key.
π Feedback
Send a problem report or idea with screenshots. See Help & feedback.
β / β
Minimize / close the tool.
Left menu
Menu
Use
Device
All information of the phone on the cable.
Device Test
Test many phones, apply MDM, see the Device Protection Log.
True Data Wipe
Certified erase with a PDF certificate.
Report
All saved test reports and certificates.
Utility
Print labels, Wi-Fi QR, reboot, Smart Flash, drivers and more.
User
Account, employees, history, Wi-Fi and test settings.
Below the menu: the connected phone (photo, colour, storage), the language flags, and a small weather / exchange-rate box.
Status bar (bottom)
From left: the signed-in user, Expiry (days left on the plan), PC information, connection type (Wired / WiFi), public IP, live internet speed, the tool version and the Sign out button.
Click the version (for example V2.98) to see the Update Log. A red dot means a new version is ready.
Updates install by themselves. You do not need to download anything.
Update Log - what changed in each version.
Keyboard shortcuts
Key
Action
F4
Print the label of the connected phone.
F5 or Ctrl+R
Refresh the page or popup you are on. If the phone's data is empty, the phone is read again. Nothing on the phone is changed.
Alt+F11
Send a support report of this PC to our team.
Barcode scanner
Scan a QR / IMEI / serial on any page - it goes straight into that page's search box.
Plug an iPhone in. In a few seconds the page shows the phone, all its information, the battery and the hardware review.
Device page with an iPhone (IMEI and serial are partly hidden in this guide).
The three columns
Area
What you see
Phone
Brand, model, colour, storage and photo. ROM (used / free) and RAM. Buttons Reboot and Turn Off.
Device Information
Model, model name, serial, IMEI 1 / 2, EID, UDID, iOS version (shows Update Available when newer iOS exists), sales region / carrier (with the country flag), SIM (a dual nano-SIM model shows USIM 1 / USIM 2, and its EID shows Not Supported), chipset, CPU / GPU, cameras, screen, MAC addresses, ID Lock / iCloud, MDM / Jailbreak, Activation / Crash Logs.
Hardware Review
Battery: health, charge cycles, design / current / full-charge capacity, temperature, maker, battery serial, voltage. Below: each part - Detected (OK) or Fail / Fault.
Click any value in Device Information to copy it.
ID Lock / iCloud: ON means the phone is still linked to an Apple ID. It cannot be sold as clean until the owner removes it.
Action bar (bottom of the page)
Tile
What it does
WiFi Set
Set the Wi-Fi the phones use.
Face ID
Opens the Face ID test (Touch ID phones: Fingerprint test). The tile shows the result.
Boost
Battery Boost Check - is the battery genuine and is its health number real?
For Samsung and other Android phones the Device page shows the same three columns, with Android values.
Device page with an Android phone (IMEI and serial are partly hidden in this guide).
What is shown
Area
What you see
Phone
Brand, name, colour, storage, chipset, RAM, ROM / RAM usage rings. Buttons Reboot and Turn Off (in MTP mode also Download Mode).
Device Information
Model, device name, serial, IMEI 1 / 2, EID, Android version, Region / CSC (with the country flag), SIM status, manufacture date, activation date, last build date, security patch, chipset, cameras, Network Lock, Google Account, Samsung Account, Face / Fingerprint, Root / MDM, moisture sensor.
Battery
Health, current capacity, real capacity, temperature and technology. More rows (charge cycles, maker, battery serial, voltage) appear only when the phone reports them.
Hardware
Wi-Fi, Bluetooth, Camera, Speaker, Mic, Touch / LCD, Buttons, Sensors, NFC, Mobile Network, SIM / eSIM, Fingerprint, Face Recognition, System Software. Go Through Full Device Test opens Device Test.
Google Account: LOCK means FRP is on. Remove the Google account before selling, or the next user cannot set up the phone.
Action bar
Tile
What it does
WiFi Set
Set the Wi-Fi the phones use.
QR WiFi
Open QR Provision (Wi-Fi / setup QR for phones without a cable).
Screen Capture
Save a screenshot of the phone. A message shows where the file is saved.
Print a small label with a QR code and the phone's main data. Press F4 to print the phone on the cable at once.
Print Labels - iPhone preview.
Open Print Labels from the Device page, Utility, or the printer button in the header.
Printer: choose your label printer. Settings opens the Windows printer settings.
Paper Size: length, width, margin and Auto / Landscape / Portrait.
QRcode Preview: choose Android or iOS to see that label. The numbers 1-7 explain each line.
Addable Options: click an option to add or remove that line (Model No, Device Name, Capacity, Color, Network Lock, Carrier / Region, IMEI, Serial Number, Battery Health, Charge Cycles...).
Click Save. Reset returns to the default label.
Turn on Auto Print When Device Connected to print each phone the moment it is read.
#
iPhone label line
1
QR code / barcode with the QR number
2
Brand (APPLE IPHONE / IPAD / WATCH)
3
Model number / model name
4
Colour / storage
5
Battery health / charge cycles
6
IMEI / serial number
7
Company website (fixed)
Android label
Android preview.
The Android label shows model and name, colour / storage, IMEI, and the lock state with carrier and country (for example Unlock / SK Telecom / South Korea).
Label size in the printer
Two sizes are ready: 40 Γ 23 mm and 50 Γ 30 mm. Set the same size in Windows: Devices and Printers βΈ right-click your label printer βΈ Printing Preferences βΈ Page Setup βΈ Edit βΈ width and height βΈ OK.
Device Test shows every phone on USB or Wi-Fi in one table. Run the 21 hardware tests on all of them, apply MDM, and see each result.
Device Test with many phones (sample data).
Top of the page
Device Test | Device Protection Log - switch between the live table and the MDM history.
All / Today / 1 Week / date - filter by date. Search box: QR / IMEI / serial / model.
The Wi-Fi / USB pill shows how many phones are on each.
? opens the short guide.
Toolbar
Button
What it does
Start
Test the ticked phones (all phones if none are ticked).
WiFi QR
Show a QR so phones join the Wi-Fi or pair without a cable.
MDM Remove
Remove MDM from the ticked phones. The phone data stays, unless ERASE is ON.
ERASE OFF / ON
When ON, MDM Remove also erases the phone.
MDM Lock (iOS)
Lock Selected iOS / Unlock Selected iOS.
Bulk MDM Remove
Upload an Excel / CSV list of IMEIs to remove MDM from many phones.
Result Remove
Clear the results of the ticked phones so you can test again.
All Disconnect
Disconnect the ticked phones (or all). A protected phone stays connected.
Table
Columns: No., QR Number, Model, IMEI / SN, Storage, Connection (USB / WiFi), Test Result (β pass Β· β warn Β· β fail counts), MDM Status and Action.
Action
Use
βΆ Test
Test this one phone. MDM is applied first, then the full test runs.
β» Stop
Stop the running test of this phone.
β° Detail
Open the test breakdown, device info and certificate.
How to test a batch
Device Test - How to Use.
Set your Wi-Fi first (see First setup). Every phone uses it to report back.
Connect the phones with USB cables. Each phone appears as a new row.
Press Start. All 21 tests run on each phone.
When a row is done, the counts show in Test Result. Click Detail for the full list.
Battery should be 25% or more. Vibration, Touch / LCD and Mic need a person to check on the phone.
iPhone not supervised? The tool shows Erase needed before it can apply MDM. Erase the iPhone, then test again.
Test result detail
Full Test Report.
Full Test Report lists all 21 tests with β / β / β. Device Info shows the phone's data. Certificate opens the test certificate you can print and send to the buyer.
The 21 tests
System Software Β· Power Restart Β· Wi-Fi Β· Bluetooth Β· NFC Β· Mobile Network Β· SIM / eSIM Β· Sensors Β· Fingerprint Β· Face Recognition Β· Battery Β· Location Β· Cable Charging Β· Wireless Charging Β· Wired Headphones Β· Buttons Β· Vibration Β· Speaker Β· Mic Β· Camera Β· Touch / LCD
A test the phone does not have (for example S-Pen) is skipped by itself. Choose which tests run on the User page βΈ Test Functions.
MDM keeps your phones under your control while they are with another company. If the buyer does not pay, you can lock the phone.
Apply MDM
On Device Test, press Test on a row (or Start for many). MDM is applied first, then the test runs.
The MDM Status column shows Yes with the date when the phone is protected.
The phone uses your Wi-Fi to check in with the server. Your User Code unlocks it.
Remove MDM
Tick the phones and click MDM Remove. Turn on ERASE first if the phones must also be wiped.
For a long list, use Bulk MDM Remove and upload an Excel / CSV of IMEIs.
Lock / unlock iPhones
Tick the iPhones, open MDM Lock (iOS) and choose Lock Selected iOS or Unlock Selected iOS.
Keep your User Code inside the company. Anyone who knows it can unlock your phones.
Device Protection Log
Device Protection Log (sample data).
Click Device Protection Log at the top of Device Test. It lists every protected phone: QR No, model, name, IMEI, storage, MDM Status (Installed / Removed), install date and uninstall date.
Filter by All / Today / 1 Week / date, or search by QR / IMEI / model.
Tick rows (or Select All) and click Download Excel.
Wi-Fi QR (no cable)
Wi-Fi QR.
Tabs: WiFi (join Wi-Fi), Wireless Pair (connect without a cable), Hotspot and Activation. Choose the 1st or 2nd Wi-Fi, then scan the QR with the phone's camera and tap the Wi-Fi notification.
QR Provision (from Device Test βΈ WiFi QR, or QR WiFi on Android) makes one QR that every reset phone can scan on its welcome screen: Skip Setup Wizard, or Skip Setup Wizard + MDM Lock + Testing. No USB is needed.
A certified erase (NIST 800-88). The phone's encryption key is destroyed, so the old data can never come back. A signed PDF certificate is saved for every wipe.
True Data Wipe (history is sample data).
Connect the phone. The Device box shows its QR No, model, serial, IMEI, storage and encryption.
Choose the method: Certified (TRIM + Overwrite + Erase) or Fast (Crypto-Erase only).
Click True Data Wipe (Crypto-Erase).
The tool checks the phone first. If a Google account, Samsung account or screen lock is still on, it shows Remove These First. Remove them and try again.
A progress bar and timer show the wipe. The phone reboots clean.
This cannot be undone. Make sure you have the right phone.
Wipe History
Every wipe is listed with QR No, model, IMEI, method, result and date. Click PDF to open the certificate. Filter by date or search by IMEI / model / result.
Every test is saved. Find any phone again, print its certificate or label, and export a list for the buyer.
Test Reports (sample data).
Search by QR number, model or IMEI, or use the date buttons (All, Today, 7 Days, 15 Days, This Month, 1 Month, date).
Lot: choose a supplier company (or + New). New reports are tagged with that company, so one batch stays together. Click a company chip to see only its reports.
Each row shows the IMEI with the serial below it. A phone tested again keeps one row with the newest result, and a grey Tested 2x (3x...) tag shows under the result.
Report opens the test certificate. Label prints the label again.
Print Certificate (A4): click Select, tick the reports, then click it - one A4 certificate is printed for each ticked phone.
Export makes an Excel file: Report only, or Company list (drop your own .xlsx / .xls / .csv list to match).
Select lets you tick reports, then Report or Company (move them to another company).
The certificate is what the buyer checks before paying. Send it with the batch.
Open it from Utility βΈ Smart Flash. The page changes for iPhone or Android.
iPhone
iOS Smart Flash.
The top row shows the device, model, current iOS and serial.
The Recommended card is the newest iOS that Apple still signs. Click Download. The file goes to your Downloads folder and is checked after download.
The table lists other versions: Signed can be installed, Not signed cannot. Show all versions shows older ones.
After download click Install on this iPhone and choose Update - keep all data or Erase - full restore.
Android (Samsung)
Smart Firmware Check runs when the page opens: model, CSC, security patch, version and build date, with a download button for the matching firmware.
Smart Auto Flash: select a Samsung firmware ZIP; the steps SCAN β EXTRACT β DL MODE β FLASH β DONE run in order. Buttons Reset, Exit DL, Cancel. The Flash Log shows each step.
Flashing deletes all data. The wrong firmware can damage the phone - check the model and CSC first.
Quick tools for the connected phone. Each card has an Execute button. Cards that do not fit the phone (for example Android-only tools with an iPhone) are greyed out.
Utility.
Card
What it does
Print Labels
Open label settings.
WiFi QR
Show the Wi-Fi QR.
*#0*#
Open the Samsung diagnostic mode.
Reboot / Turn Off
Restart or power off the phone.
Download Mode / Exit Download
Put a Samsung phone in Download Mode for flashing, or bring it back.
Your account, your employees and your settings. Click the user name in the left menu.
User page.
Top cards
Employees, Total Logins, Total Devices, Total Tests, MDM Devices. Click a card to open its list.
Account Information
Name, user ID, email, phone, plan expiry, days left, status, role (Owner / Administrator / Employee) and totals.
MDM Devices Wifi Setting
How long Wi-Fi stays on in your protected phones after testing: 30 minutes, 3 hours or Always On. All On WiFi / All Off WiFi send the command to all of them now. WiFi Set changes the network.
Other boxes
Change Password: new password twice, then the SMS code.
Reset User Code: a new 6-digit unlock code for all your phones. Each phone picks it up within about a minute.
Master App: install the Master app on your own phone - by USB, or scan the QR.
Click the robot button in the header. Ask in English, Korean, Chinese or Japanese - for example "how do I remove MDM?".
Feedback
Feedback.
Click π in the header.
Choose the page the problem is on, write what happened, and add up to 5 screenshots (JPG / PNG / BMP, 2 MB each).
Click Submit. Add your email so our team can reply.
FAQ
Question
Answer
The phone is not found.
Use the original cable, a different port and no hub. Android: USB debugging on, Auto Blocker off. iPhone: tap Trust. Then click Fix Drivers or Utility βΈ USB Driver.
The page shows old or empty data.
Press F5. The phone is read again; nothing is changed on it.
A value shows N/A.
The phone does not report it. The tool never shows a guessed value.
iPhone shows "Erase needed".
MDM can only be applied to an erased iPhone. Erase it, then test again.
A phone does not report back over Wi-Fi.
Check the Wi-Fi name and password in WiFi Set, and that the phone is near that network.
I want to test a phone again.
Tick it and click Result Remove, then Test.
Can I use the tool on two PCs?
Each person signs in with their own employee account. One account is open on one PC at a time.
How do I update the tool?
Updates install by themselves. Click the version in the status bar to see what changed.
Support: KakaoTalk link on the connection screen, or the Feedback button.
